System Administration

• Established a Technical Support department

  Established a Technical Support department, servicing over 10,000 clients with IT support and troubleshooting solutions, tracking client requests in a CRM.

• Managed a team delivering IT support

  Managed a team delivering IT support, data recovery, and hardware repair services to over 1,000 clients, ensuring high‑quality service.

• Configured and deployed 1,000 Wi‑Fi routers

  Configured and deployed 1,000 Wi‑Fi routers, improving network accessibility and performance for clients.

• Managed 4,000 computer repairs

  Managed 4,000 computer repairs, ensuring rapid and effective resolution of hardware and software issues.

• Ran 24/7 support for ~1,000 IPTV/OTT servers

  Provided round‑the‑clock 24/7 infrastructure support for an IPTV/OTT streaming platform, administering ~1,000 servers plus client‑owned systems for global customers in China, the US and Germany.

• Recovered data from SD cards, HDDs, SSDs and RAID

  Performed data recovery across a wide range of media — SD cards, HDDs, SSDs, RAID arrays, external drives and Mac systems.

• Diagnosed and repaired laptop hardware

  Diagnosed and repaired laptop hardware — screens, hinges, keyboards, trackpads, motherboards and power — and resolved software issues across Linux, Windows and Mac.

This work is part of what we offer as IT Support & Helpdesk, Hardware Repair & Data Recovery, System Administration, Team Building & Mentoring, Networking & VPN Setup, Project Management (Agile) and Site Reliability & Monitoring.

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