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Infrastructure Engineer
- Established a Technical Support department, servicing over 10,000 clients with IT support and troubleshooting solutions.
- Provided round‑the‑clock 24/7 infrastructure support for an IPTV/OTT streaming platform, administering ~1,000 servers plus client‑owned systems for global customers in China, the US and Germany.
Software Engineering Manager
System Administrator / IT Consultant
- Configured and deployed 1,000 Wi‑Fi routers, improving network accessibility and performance for clients.
- Managed 4,000 computer repairs, ensuring rapid and effective resolution of hardware and software issues.
- Performed data recovery across a wide range of media — SD cards, HDDs, SSDs, RAID arrays, external drives and Mac systems.
- Diagnosed and repaired laptop hardware — screens, hinges, keyboards, trackpads, motherboards and power — and resolved software issues across Linux, Windows and Mac.
